Effective Date: July 23, 2025
1. Introduction
Welcome to HeatedLead (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our services, including our website, AI tools, CRM automations, advertising systems, and appointment-setting solutions (“Services”).
By engaging with HeatedLead, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
2. Services Provided
HeatedLead provides AI-powered marketing and lead management solutions to HVAC companies and contractors, which may include:
Paid advertising strategy, creation, and management
AI-driven lead qualification and nurturing
Automated appointment booking with pre-qualification
CRM, SMS, and email communication automations
System setup, onboarding, and campaign optimization
3. Client Responsibilities
To ensure optimal results, clients agree to:
Provide accurate and up-to-date business and contact information
Submit any desired creative assets (e.g., photos, videos)
Grant access to advertising accounts, CRM platforms, and domains as needed
Attend onboarding calls and complete onboarding tasks promptly
Communicate clearly and respond in a timely manner throughout the engagement
4. Fees and Payment
Services require a minimum commitment of three (3) months, starting from the initial payment date
After the first three months, services continue on a month-to-month basis
Clients may cancel after the initial term with 30 days’ written notice
All payments are due in advance of each billing cycle
Late payments may result in service interruptions or cancellation
Payments are processed in Canadian dollars (CAD)
5. Cancellation and Termination
The initial 3-month commitment is non-cancellable and non-refundable
Clients may cancel anytime after the initial term with 30 days written notice
HeatedLead reserves the right to suspend or terminate service at any time due to:
Non-payment
Breach of these Terms
Abuse, fraud, or inappropriate conduct
6. Refund Policy
Due to the nature of digital services and setup costs, the first three months are non-refundable
Ongoing monthly fees after the initial term are also non-refundable, but cancellable with 30 days notice
No partial refunds will be issued for unused time within any billing cycle
7. Intellectual Property
All software systems, automations, ad creatives, templates, workflows, and strategic processes developed by HeatedLead remain the intellectual property of HeatedLead, unless otherwise agreed in writing.
Clients are granted a license to use these tools while under contract, but do not own the proprietary systems unless explicitly transferred.
8. Limitation of Liability
To the maximum extent permitted by law, HeatedLead shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, missed opportunities, or service downtime.
9. Confidentiality
Both parties agree to keep confidential any non-public information exchanged during the business relationship, including pricing, strategy, client data, and proprietary systems.
10. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.
11. Changes to Terms
We may update these Terms from time to time. You will be notified of material changes via email or platform notice. Continued use of our Services after any such changes constitutes acceptance.
12. Contact Information
If you have questions or concerns about these Terms, contact us at:
HeatedLead
Email: [email protected]
Phone: +1 (604) 200-6168
Acceptance
By using HeatedLead’s services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.